IT Support Specialist 917166

Responsibilities:

• Working with an operations team of highly skilled IT, system, networking and security engineers
• Provide end user IT support in a primarily Windows desktop/laptop environment
• Support Microsoft 365 services (Outlook/Exchange Online, Teams, OneDrive/SharePoint) and user productivity tooling
• Support Entra ID (Azure AD) identity operations and security controls
• Installation, monitoring and maintenance of end user hardware and software (laptops, peripherals)
• Responsible for maintaining endpoint security/software/patch updates and ensuring devices remain compliant with policy
• Basic troubleshooting of network connectivity issues
• Maintain accurate asset inventory and support onboarding/offboarding processes
• Support remote user VPN access for GlobalProtect & OpenVPN

Requirements:

• 4+ years’ experience in IT support / service desk / desktop support – supporting a business production environment
• Strong Windows 11 end user support experience (desktop troubleshooting, application support, device setup)
• Hands-on experience supporting Microsoft 365 (mailboxes, Teams, OneDrive/SharePoint, licensing/access support as relevant)
• Working knowledge of Entra ID (Azure AD) including user/group/device management and security controls
• Experience with endpoint management tools (e.g., Intune/MDM), device provisioning/imaging and compliance policies
• Basic knowledge of networking and troubleshooting concepts (TCP/IP, DNS, DHCP, VPN)
• Experience with installation, configuration and troubleshooting of end user hardware (laptops/desktops, docking stations, printers, peripherals)
• Must be a team player with initiative, ability to work independently and manage multiple tasks through to completion
• Strong verbal and written communication skills in English

Advantages:

• Linux experience (basic troubleshooting/CLI)
• Experience supporting identity/security initiatives (e.g., MFA rollout/support, Conditional Access troubleshooting, least privilege approaches)
• Ability to research, evaluate and recommend new tools and solutions to improve support and reliability
• Familiarity with monitoring/remote support tools and maintaining internal documentation/knowledge base

Office is located in Jerusalem (hybrid – 2 days in the office)

Please send CV to [email protected]