Job Title: NOC Operator
Location: REMOTE - Israel
Schedule: Sun - Thurs Rotating Shifts (7:30-15:30, 15:30-23:30, 23:30-7:30) as well as one week a month 23:30-7:30
You will:
Operate the monitoring systems, browsing through and ensuring the stability of the environment
Manage the events life-cycles – track each event from open to closure, notify the appropriate people when needed and update the event’s corresponding incidents accordingly
Perform level 1.5 operations when needed in an attempt to resolve incidents as soon as possible
Assist in building up knowledge management for the monitoring events by documenting useful information about events and incidents you’ve encountered
Assess and prioritize faults and respond or escalate accordingly
Requirements:
Minimum 2 years previous experience working in NOC
Basic knowledge in SQL, networking, Linux & Windows servers
Strong English (reading, writing, speaking) with great communication skills
Bonus if you have:
· Basic knowledge in monitoring systems (especially NewRelic and Solarwinds)
· Experience with ticketing systems and ELK
· Experience in SOC
Email CV: [email protected]
Subject Line: NOC
