A level 2-3 technician is strong in all the most common and popular technologies. In addition to strong technical aptitudes, backed by at least four years of in-the-trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" position. This person should then be able to execute with a high degree of success in integrating and/or solving problems.
Position Responsibilities:
- DAILY time entry accounting for at least 80% of hours clocked in
- Update and maintain the documentation in IT Glue
- Assist Jr. Engineers on Service Tickets, guiding them on troubleshooting steps and act as a point of escalations
- Network Server – Experience preferred with Windows Server
- Configure file, print and remote access services
- Administration, configure file permissions, check event logs, configure and restore from backup
- Takes ownership of tasks and follows through to ensure complete resolution
- Takes a personal interest in, and responsibility for, the quality of work they perform or are associated with
- Ability to pay close attention to detail while performing technically detailed tasks
- Ability to deal effectively with stressful situations
- Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
- Ability to provide accurate time estimates for how long a task will take
- Understands that the success of individuals is measured by the success of their teams
- Ability to quickly learn new technologies through the use of self-study materials and intuition
- Ability to articulate technical information clearly and simply to non-technical people
- Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
- Is self-motivated and can be self-directed when necessary
- Enjoys sharing information, supporting others, and working on a team to achieve team goals
Knowledge, Skills, and Abilities:
- Experience required with Windows desktop operating systems
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with routers and firewalls
- Experience with Citrix & Windows RDP
- Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
- Understanding of DNS services
- Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, FortiGate
- Working Knowledge of Wireless Technologies
Credentials and Experience:
- Engineer with two to four years’ experience
- Minimum 2 years’ experience – VLAN, Routing, Firewalling Support
- Minimum 2 years’ experience - Mobile Messaging Technologies Support
- Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
- Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
- Consistently bills 3-X W2
- Has the CompTIA A+, Network+ and Security + certifications. The following certifications are preferred: MS-900, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple
- Solid dependable engineer, follows directions and maximizes billing opportunities
- Consistently receives good client feedback
